TABLE OF CONTENTS

• Service Overview
• What's checked? 
• How does it work?
• What happens if a result is incomplete?
• When to use it? 
• When to add Enhanced Information Check (E-PIC)?
• Frequently Asked Questions (FAQs)
  • How soon after an arrest will this show up on a check?

Service Overview

A national criminal record check against the RCMP's National Repository of Criminal Records, the centralized database of criminal convictions submitted by police services and courts across Canada, conducted through Trustii's official police partner.

What's checked? 

Whether the applicant's name and date of birth match a record of criminal conviction in CPIC (the Canadian Police Information Centre), covering all provinces and territories. 

The check only reflects guilty convictions, it does not include charges, conditional discharges, or pending cases. Because it isn't publicly accessible on its own, it depends on the candidate's participation through self-declaration.

Note: If you need visibility into charges, outstanding warrants, or pending cases, add Enhanced Police Information Check (E-PIC).

How does it work?

The applicant self-declares any prior convictions on the Trustii form. Our police partner searches CPIC using the applicant's last name, first name, and date of birth, and where necessary, additional information such as declared addresses and addresses associated with records found in the system. The result comes back as one of three outcomes:

• Confirmed: convictions are present and match the candidate's self-declaration.
• Negative: no convictions found, the candidate is clear.
• Incomplete: Convictions are present and do not match the candidate's self-declaration. There is a discrepancy or missing information.

What happens if a result is incomplete?

Police services don't disclose the details of a record behind an Incomplete result, so Trustii isn't able to dispute or clarify the conclusion. There are two ways to resolve it:

1. Resubmit request: The candidate must contact support@trustii.co directly to update their declaration. Once they do, our team will launch a new verification at no charge.
2. Fingerprint-based verification: if the candidate maintains their declaration is accurate, this is the recommended path. It confirms identity against the record in a formal, definitive way and is the only method that can resolve a case where a name-based search is inconclusive.

Trustii can refer the candidate to a partner in Quebec for fingerprint-based verification. Candidates located outside of Quebec will need to find an organization in their area that can complete their fingerprint-based verification. 

When to use it? 

Confirms whether an applicant has a criminal conviction on record before you make a decision to extend a lease offer or a job offer, or grant access to sensitive information.

When to add Enhanced Information Check (E-PIC)?

The standard check only reflects guilty convictions, it won't show a charge still working through the courts or an outstanding warrant. E-PIC is a Level 2 add-on that extends the check to current charges, outstanding warrants, and other court outcomes such as conditional and unconditional discharges, within the applicable disclosure period.

The E-PIC results need to be read separately from the criminal record report. The two checks answer different questions and should be reviewed independently.

E-PIC returns one of two results:

• Yes: There are outstanding items. These are not convictions, but items like open warrants or ongoing cases. The specific items will not be listed. From here, you can either discuss it directly with the candidate or ask them to complete an in-person, fingerprint-based verification for a full report.
  
• No: no outstanding items identified, all clear. 

It's worth adding when that broader visibility matters, such as for roles involving vulnerable populations, higher trust, or elevated risk, where a pending case is as relevant as a past conviction.

Note: If the candidate resides in Quebec, it's also worth adding a judicial record search via SOQUIJ. Quebec judgments are public record, so an offence committed there may appear on SOQUIJ even if the candidate didn't declare it.

Frequently Asked Questions (FAQs)

How soon after an arrest will this show up on a check?

• Standard check (CPIC): Only reflects convictions, so an arrest alone won't appear. If the candidate pleads guilty quickly, a conviction can be entered within weeks. Otherwise, it can take several months. Until the case is resolved, the candidate will still return as Negative.
• E-PIC: Can reflect a pending charge once it's been formally filed with the court, typically a day or two after the candidate is arraigned. The charge will show as an outstanding item, not a conviction, until the case is resolved.

For urgent situations where a check won't reflect the arrest quickly enough, referring the client to the local police station for more current information may be the faster option.